Terms of service

Effective date: 01-01-2025
This website is operated by Eline Grey. In this document, the terms “we”, “our”, and “us” refer to Eline Grey. By accessing our website or purchasing from us, you are engaging with our services and agreeing to be bound by the following Terms and Conditions (“Terms”).
These Terms apply to all visitors and users of the site, including (but not limited to) customers, merchants, browsers, and contributors of content. Please take the time to read these Terms before using the website. If you do not agree with any part of these Terms, you should not use this site or our services.
We may update these Terms at any time, and it’s your responsibility to review this page periodically. Continued use of the website means you accept any modifications. Our e-commerce platform is powered by Shopify Inc., which enables us to offer products and services online.

1. USE OF OUR ONLINE STORE
By placing an order or creating an account, you confirm that you are of legal age in your country or region. If you are under the age of majority, you may only use our website with permission from a parent or guardian.
Using our site or services for any unlawful or unauthorized purpose is strictly prohibited. Any breach of these Terms may result in termination of access to our services.

2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone, at any time, for any reason. While credit card data is always securely encrypted, other content (excluding payment info) may be transmitted over various networks and adjusted for compatibility.
Without our express permission, you may not duplicate, resell, exploit, or reproduce any aspect of our website or services.

3. WEBSITE INFORMATION
We strive to provide accurate and up-to-date information but cannot guarantee that all content on the website is current or complete. The material is provided for general reference only and should not be solely relied upon when making decisions. Historical information may be present and is intended for reference purposes only.
We may make changes to the website content at any time without obligation to notify users.

4. PRICES AND SERVICE CHANGES
Prices for our products are subject to change without prior notice. We may also modify or discontinue any part of our service at any time. We are not liable for any consequences of such changes.

5. PRODUCT AVAILABILITY
Some items may only be available through our online store and in limited quantities. These items are subject to our return policy.
We do our best to ensure product descriptions and images are accurate, but cannot guarantee the colors on your screen perfectly reflect reality. We may restrict or cancel sales to any person or location at our discretion.
We also reserve the right to discontinue any product at any time and are not obligated to fulfill any offer on the site if it is prohibited by law.

6. ORDER & ACCOUNT INFORMATION
We may limit or cancel orders at our discretion, including orders placed under the same account, credit card, or billing address. In such cases, we will try to notify you using the contact information you provided at checkout.
You agree to provide current, accurate, and complete purchase and account information. Please update your account details promptly to ensure smooth processing of your orders.
Refer to our Returns Policy for more on order changes or returns.

7. THIRD-PARTY TOOLS
We may offer access to tools or features provided by third-party services. These are provided “as is” and “as available,” with no warranties or support from us. Use of these tools is at your own risk and subject to the terms of the third-party provider.
We may also introduce new features or services in the future, which will also be subject to these Terms.

8. EXTERNAL LINKS
Our site may include links or content from third parties. We are not responsible for the accuracy or reliability of these materials. We are not liable for any damages or issues that result from transactions made on third-party websites.
Before engaging with third-party services, be sure to read and understand their terms and policies.

9. USER FEEDBACK AND SUBMISSIONS
Any suggestions, ideas, or content you send to us (whether we ask for them or not) may be used by us without restriction. We are not obligated to maintain confidentiality, pay compensation, or respond.
You are solely responsible for the content you submit and must ensure it does not infringe on any rights, laws, or contain harmful material. We reserve the right to remove any inappropriate or unlawful content at our discretion.

10. PERSONAL INFORMATION
Any personal data you provide through our website is handled in accordance with our Privacy Policy.

 

11. TYPOGRAPHICAL ERRORS AND INACCURACIES
Occasionally, there may be errors or incomplete information on the website regarding product descriptions, availability, prices, or promotions. We reserve the right to correct these errors and update the website at any time, even after an order has been placed.
We are not obligated to update any information unless legally required.

12. PROHIBITED USES
You agree not to misuse the website or its content. This includes, but is not limited to:
Illegal or fraudulent purposes
Infringement of intellectual property
Spamming or phishing
Uploading malicious code
Harassment or discrimination
Interfering with site security or functionality
We reserve the right to restrict access to the site for anyone violating these rules.

13. DISCLAIMER & LIMITATION OF LIABILITY
We do not guarantee that your use of the service will be uninterrupted or error-free. All services and products are provided “as is” and “as available” without any guarantees or warranties, unless explicitly stated.
Eline Grey, its team, partners, and service providers are not liable for any damages or losses arising from your use of the site or products — including indirect, incidental, or consequential damages.

14. INDEMNITY
You agree to hold Eline Grey, its team, affiliates, and partners harmless from any legal claims or demands resulting from your violation of these Terms or your misuse of our services.

15. SEVERABILITY
If any provision of these Terms is found to be unenforceable, the rest of the Terms will remain valid and enforceable to the fullest extent permitted by law.

16. TERMINATION
These Terms remain effective unless terminated by you or us. You may stop using the website at any time. We may suspend or terminate your access if you breach any part of the Terms.

17. ENTIRE AGREEMENT
These Terms, along with our other policies, form the entire agreement between you and Eline Grey regarding your use of the website and services. Any previous agreements are superseded.

18. GOVERNING LAW
These Terms and all services provided are governed by the laws of The Netherlands.

19. CHANGES TO TERMS
We may update these Terms at any time. The latest version will always be available on this page. Your continued use of the site means you accept the updated Terms.

20. CONTACT DETAILS
For questions about these Terms, you can reach us at:
support@elinegrey.com

Eline Grey
Nieuwenhuizenweg 15A
2314XP, Leiden
KvK: 81237790
VAT: NL003543350B31