Privacy policy

Effective date: 01-01-2025
This privacy policy (“Policy”) explains how Eline Grey (“we”, “us”, or “our”) collects, uses and stores your personal information when you visit our website, make a purchase, or otherwise engage with us. We are committed to protecting your privacy and will only use your information in accordance with this Policy.

1. YOUR PERSONAL INFORMATION AND HOW WE USE IT
We collect, use and store your personal data to provide you with our services and offer a personalised experience online. This may happen on our website (the “Site”) or via other means such as email or SMS. Your information is always kept confidential and only used in accordance with this Policy.

2. COLLECTION OF YOUR PERSONAL DATA
We collect various types of personal data, depending on how you interact with us:
Browsing: If you browse the Site as a guest, we do not collect personal data, but certain features may not be available unless you register.
Registration: When you create an account, we collect your name, email address and contact details to offer services like faster checkout, order history, and personalised product suggestions.
Orders: When placing an order, we collect necessary personal and payment information, such as billing/shipping address and payment method.
Customer Support: You may also provide information when contacting us or updating your account.

3. USE OF YOUR PERSONAL DATA
We use your data to:
Fulfil and deliver your orders
Provide customer support
Personalise your shopping experience
Manage your account and preferences
Send marketing and promotional messages (with consent or where permitted by law)
Perform fraud and payment security checks
Improve our website and services

4. MARKETING COMMUNICATIONS
Eline Grey may send you promotions, product updates, and offers via email, SMS, or post. If you are an existing customer, we may contact you with offers unless you opt out. New customers will only be contacted with their consent.
You can unsubscribe from emails via the link provided in each message.
To opt out of SMS or postal promotions, email us at hello@elinegrey.com.
It may take a short time to process your request, and you may receive one or two more messages in the meantime.

5. SHARING YOUR INFORMATION
We only share your personal data with trusted third parties to deliver our services, including:
Payment providers (e.g. Shopify Payments, Klarna)
Shipping partners (e.g. PostNL, DHL, UPS)
Marketing and analytics tools (e.g. Klaviyo, Meta, Google)
Web hosting and platform providers (e.g. Shopify)
All partners are required to process your data securely and lawfully.

6. YOUR RIGHTS
You have the right to:
Access your personal data
Correct or update your information
Request deletion of your data
Withdraw consent for marketing
File a complaint with a data protection authority
To exercise these rights, email us at hello@elinegrey.com.

7. SECURITY
We use secure technology and encryption (SSL) to protect your data. Payments are processed via certified third-party providers and your information is stored securely.

8. COOKIES
Our site uses cookies to enhance user experience, personalise content, and analyse traffic. You can manage cookie settings through your browser preferences.

9. CHANGES TO THIS POLICY
We may occasionally update this Policy. The latest version will always be published on our Site.

Eline Grey
Nieuwenhuizenweg 15A
2314XP, Leiden
Email: Support@elinegrey.com